FAQ – Frequently Asked Questions
1. Where do you ship?
We currently ship to addresses within New Zealand only.
2. How much does shipping cost?
Shipping rates are based on your delivery location:
- North Island: NZ$10
- South Island: NZ$15
Shipping charges are calculated during checkout.
3. How long does delivery take?
Orders are typically processed within 1–2 business days, with delivery taking approximately 3–5 business days after dispatch.
4. What is your order cut-off time?
Orders placed before 2:00 PM (NZT) on business days will begin processing the same day.
Orders placed after the cut-off time will be processed on the next business day.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
6. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- UnionPay
7. Can I return my order?
Yes. We offer a 30-day return policy for eligible items.
Products must be unused, in their original packaging, and accompanied by proof of purchase.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is damaged, defective, or supplied incorrectly.
9. Can I cancel or change my order?
Yes. Please contact us as soon as possible.
Orders may be changed or cancelled before they enter processing. Once an order has been dispatched, changes may no longer be possible.
10. What should I do if my order arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and photos of the product. We'll work quickly to resolve the issue.
11. How can I contact customer support?
Email: info@5tsports.co.nz
Phone: 021483941
We aim to respond to all enquiries within 24 business hours.
12. Where is your business located?
Science in Sport New Zealand
Operated by 5TSPORTS LIMITED
Unit 9, 6 Oliver Street
Cambridge 3434
New Zealand