Privacy policy

Last Updated: July 3, 2026

At Science in Sport New Zealand, operated by 5TSPORTS LIMITED, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with us.

Our online store is powered by Shopify, which provides the eCommerce platform that enables us to sell our products and services securely.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our website:

Personal Details

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Delivery details
  • Returns and refund requests

Payment Information

Payments are processed securely through trusted payment providers. We do not store your debit or credit card details on our servers.

Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website usage information
  • Cookies and similar technologies

How We Collect Information

We collect information in several ways, including:

  • Information you provide when placing an order.
  • Information submitted through contact forms.
  • Customer service communications.
  • Cookies and website analytics.
  • Shopify and trusted third-party service providers.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Verify and process payments.
  • Provide customer support.
  • Respond to enquiries.
  • Improve our website and shopping experience.
  • Detect and prevent fraud.
  • Comply with legal obligations.
  • Send important order updates and service notifications.

With your consent, we may also send promotional emails or marketing communications. You can unsubscribe at any time.

Cookies

Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.

Cookies help us:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Personalize content and recommendations.

You may disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We only share your information where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • IT and website service providers
  • Analytics providers
  • Government authorities where required by law

We never sell your personal information to third parties.

Contact Us

Science in Sport New Zealand
Operated by 5TSPORTS LIMITED

Address:
Unit 9, 6 Oliver Street
Cambridge 3434
New Zealand

  • Email: info@5tsports.co.nz
  • Phone: +64276637663
  • Customer Support: We aim to respond to all enquiries within 24 business hours.